Support That Matches How Critical Each System Is

Maintenance contracts, on-site engineers and warranty repairs for your hardware and systems, all over Pakistan.

Ways to Get Support

Service Level AgreementsAgreed cover hours and priorities for the systems that matter most.
Annual Maintenance ContractsPreventive maintenance and repairs for a fixed yearly fee.
Incident PacksA block of support calls to use when you need them.
Per-Call SupportPay for a visit or a fix as it happens.Book a service call

Response times are agreed in each contract, and we keep to them.

What We Cover

  • Hardware diagnostics, repair and parts replacement
  • All brands of PCs, laptops, servers, printers, plotters and UPS
  • Spare parts kept in stock, so repairs do not wait on orders
  • Preventive maintenance
  • Implementation and troubleshooting
  • Antivirus, backup and disaster recovery support
  • Warranty repairs as a Lenovo Authorised Service Provider
Lenovo Authorised Service Provider 2026Authorised Service ProviderLenovo warranty service in Pakistan, carried out by our own engineers.
IOP engineers at work in the hardware repair workshop
Resident EngineersDedicated engineers at your site, covering desktops, office applications, LAN, antivirus, email and call logging.

Not on the List?

Our work goes well beyond these headings. See the specialist services we take on.

Specialist Services

Find the Right Contract

Tell us what you run and how critical it is, and we will recommend the right mix of cover.